SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://schnazoo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack Super, Delivery to Ukraine.
Backpack bomb. Thank you for very fast delivery. To Saratov in 4 days.
Met expectations completely, large, roomy, the laptop sits like a glove, fast delivery, less than five days, five stars, would give more, but you can not)
Backpack, very good, quality made, no thread hanging, very roomy, purchase satisfied, order from Russia 7 days on the way
The backpack is excellent, the quality is super, the delivery is mega quickly. Recommend. To Rostov two days by courier.
The backpack is very cool, I ordered 17 for my laptop, everything came up and even more places left. Thank you
This is the second backpack ordered from this store, fast shipment and delivery in Russia, the quality is excellent.
Very fast delivery (5 days), the quality of the goods is high: everything is neat and firmly made, easily fastens and extends. 17 size is quite large, the picture is difficult to understand. True, if I did not monitor the parcel every day, I would not know about the delivery
Goods received, everything corresponds to the description, unpleasant smells are absent, delivery is very fast, according to Ukraine in 5 days, in Odessa warehouse AliExpress from which the shipment occurred... Recommend!!!
In general, the backpack met all expectations: the quality of the bomb, the functionality is cool, the size (17 ") ideal just for intercity and in principle a man will be enough to fly abroad. I was very careful about things I was going to use, to the quality was at a high level, the materials were dense, the straps are firm and reliable. I 've been looking at a bunch of options from the laptop to Tula. I recommend to buy. Delivery was from Russia, in 6 days delivered to ekb.
I really liked the backpack, good materials and quality workmanship! Comfortable on the back and transforms well to a large volume. Super fast delivery! Highly recommend the product and the store!
Internal material is soft, comfortable for Acer laptop.
I ordered 12.11, arrived 20.11. Very fast delivery. Backpack-bomb as quality at 100%- no cheap smell, locks works, threads do not stick out, departments very much!!! I regret that I did not take two, a great gift.
Compared to the business backpack Xiaomi, the quality of performance is worse, but the place is a car. Took 17"
Great backpack! Quality at altitude. super fast delivery.
Everything went clearly and in a short time. Glad I made this purchase.
I bought a larger backpack. Quality at first glance is very decent. For me it is rather a convenient bag for short trips or business trips. In it you can fold everything you need for a trip for 2-3 days. Previously faced with a dilemma where to fold 2 laptops, a SLR, a flash, charging to all electronics, large headphones when we travel Family by car. In this "сумкорюкзак" will now fit everything. Delivery was in 7 days.
Delivered for 5 dnev. The bag is sewn, the material is priemniy. Oh, great Duge. The bag trimete the shape of the head of the partition. Zagalom-чудовa rich.
Thank you very much, the backpack is really cool and comfortable, the quality is very good. Delivery 5 days.
Backpack quality, arrived in 6 days, this is a record!!!. The warehouse is real in Ukraine. The courier brought to the house. As will be worn time will show. And so I recommend the goods and the store!
The product arrived in two days, super fast. The quality looks good, it's wide.
Great backpack
Quality and solid which was quickly delivered!
Pretty big backpack. Very good quality. I can recommend to buy.
Excellent quality, fast delivery. The second backpack of this company. Recommend