SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfectly suited the parameters 101/86/105. Growth of 177, length in the area of the calf muscles. Looks like cotton.
Thank you
Excellent quality fast delivery all super ordered size C) I wear 44
The quality is just a gun, dense fabric, the seams are even, I'm happy as an elephant! Was unsure of their parameters, just ordered M, and in the end, I did not lose, moderately fits, on the shoulders is excellent. With sneakers, denim and waist bag I will carry. To St. Petersburg reached 10 days!!!!!!
It came in 16 days, brought the parcel home. The quality of a good T-shirt dress, the size S at 42-44 is quite comfortable) Only strongly stick dust and sorinks all sorts to it, but this is a trifle)
Lovely knitwear, for the summer Super
Hi all, the goods density is according to the description!!! Quality is super! For such a price!!
Nice dress. 100% cotton. On the OB 106 size L sat back to back. But I wanted that the dress to sit like an oversize, so it was better to take on a bigger size. Fast shipping.
The dress is just awesome! On his 46-48 ordered size L, sits freely as I wanted. The seams are smooth, the fabric is really Cotton, thin but dense and does not shine. You can wear both with sneakers White, and with a long jacket and sandals, as well as with a sweater and sneakers. In length, the size goes to a height of 175, but I have 168 and me length arranged.
Good dress, came in 2 weeks to Ukraine, height 165, weight 45, age 87 from 60 about 89 size S. I will wear with belt as planned.