SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://schnazoo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery by courier to the apartment when ordering from Russia Powered by two мизинчиковых batteries The instruction is not for Russian, but everything is clear and without it Convenient and pleasant to the touch, the smell does not have. Excellent thermometer, I will order also relatives
Easy, went 2 weeks, instruction in English, shows in Celsius and faringate, you can adjust the readings in the settings
Corresponds to the description. 2 modes: body temperature-on the display head. The temperature of the items is on the display house. The device has memory. Included instruction on use. Measures very strange: measure once, two, three in a row-the testimony does not jump-a difference of 0,1 degrees. But if you wait, when the device turns off, in a minute turn on and measure again, then the readings may vary by 0,5 degrees.
The thing is useful, necessary. You have to shoot yourself like he's on the forehead and on the wrist. The main thing is to understand the distance. So everything is whole, there are no batteries included, although there is a place for them. So I liked the "house" mode, until the end did not understand but in my acting not only on the temperature in the room, but also on other items: a lamp, an aquarium, a TV... you can, you need, I advise.
The thermometer came in a week. The testimony is correct. Small, comfortable.
Very quickly delivered, from Russia, the job did not check, but it looks norms. Batteries little fingers 2 PCs, not included.
Вроде отлично но ещё не вставил батарейки, если что не так дополню, а так быстро и на вид хороший. It seems fine, but I have not yet inserted the batteries, if I add something wrong, but so quickly and looking good.
Купил батарейки, работает. Все на английском, буду разбираться. I bought batteries, it works. Everything is in English, I will understand.
A good thermometer, shows accurately, the discrepancy with a conventional manual thermometer 0.1 C. Fast delivery from China to Moscow in less than 2 weeks. Recommended!
Great Store! Sent quickly from Russia, delivery three days to Rostov on Don.
It seems to be measuring, with an error in different parts of the body, delivery is fast, packaging is poor, there are no instructions in Russian.
Delivery quickly to the door is very convenient. Everything is working
The order came a week. It was packed in a bubble bag but the box was dented. There are no batteries in the package. When I first turned it on, everything worked right away, you need to customize it a little for yourself. The instruction is in English, but with the help of an online translator, everything is translated and there were no difficulties with setting up. In general, the product is not bad.
Came quickly. it works.
Delivery 25 days. Well packed, whole. The size, however, is small. While showing like this. I read on the Internet how to set up.
I ordered it with delivery from Russia. Quickly sent, track was tracked, Mail delivered everything quickly. Well packed, everything works.
Delivered to Orel in 4 days. On the accuracy of the measurement, I will add a review later, because. They haven't tested it yet.
Delivery month tracked track. Description corresponds. Batteries are not included. At 36, 6 works, fortunately no one has a temperature.
Instant delivery 02/07-08/07 in Peter (IML). The thermometer is calibrated (unlike cheaper options). Checked on 3 households (forehead, wrist), hot tea cup, audio column surface, monitor, furniture. He showed it right everywhere. Recommend. Took to work-to measure employees