SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is super,
In perfect condition, she came with a protective bag. Internally,
just received, no flaws found
product excellent. quality is good. Thank you very much store, recommend.
I am happy, came quick and is what u expected
The store is just the best. thanks for
Small Handy compressor. Still not tried. Price/Performance is OK.
The product and as on the site
the quality is very good! very impressed!
Looks good, packed very well. Delivered quick even due corona lockdowns. Will add more information when can use it. Thanks
Product OK. Look very nice. Arrive fast. Thanks
The option of free shipping is everything. Amazing customer service. exactly as described.
It came exactly as it is in the picture everything works very well
Very quickly delivered, I like the goods, have not tried yet, but in the near future we will try everything and complement the review, at this stage I advise
The item arrived, very quickly, not even expected. it works normally. the only little fails the button on.
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
Adore this . Thanks to the store!
Where to buy online for such a modest price, if not here? There's no such place!
Excellent Product 100% recommended arrive very fast
Good compressor. It works relatively quiet. Air pumps fast
The goods came, a box of mentions, but the pump itself is safe and safe. Delivery within a week. How to check the work I will supplement the review.
As in the description and carry easy very beautiful I am happy Thank God
The compressor is good. Up to 2.5 points swings well. The pressure gauge shows exactly, checked. Very quickly delivered by courier, in 6 days from Moscow to Omsk region, from the moment of payment.
parfait
The goods came quickly, the test went well everything works. Everyone's happy yet. The pump is already in the car, everything corresponds to the description and picture.