SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came in (9 days before Nizhny Novgorod). Quality at altitude. The size is really big. Usually take XL if want overweight, but then I read reviews and ordered L (for my parameters 100-75-100) more than
Order 24.08.20, received 15.09.20. My size is height 165, 100-82-103, jacket M came up to me, I think it sits well, an oversize model, I like it. The skin (naturally, leatherette) is harsh, a little worth a stake, because of this, the photo looks bigger, and creases after shipment... how to smooth them? In general, I'm happy, I recommend to buy
I'm just in love! She is so cool and unusual) the skin is pleasant, crumpled, but I'm waiting for it to hang out. My height is 168, parameters 90-74-100, weight 64. Size m as it should, but I think S would come up, TK sleeves long, just would be less overweight
Excellent beige jacket, good quality! Dense! No smell! All the rivets work well! Color gentle Milky. Lining is not like a film. Sent a day after 3, went a month almost a Krasnodar territory. I took it for almost 2000, for such a price is generally excellent. To buy recommend
The jacket is super!!! My daughter is delighted! Quality is excellent! All seams are even and neat. The material is very pleasant to the touch.
Jacket just fire! By color-not pure white, but Milky, looks spectacular! According to the sensations of the skin is pleasant, soft, you can think that the skin. The fittings are all quality, did not crack anywhere, the stitches are smooth! There was a little thread I easily removed! And also fastened buttons, were poorly sewn. Came a little with bolts, but calmly hung and took shape. Ordered size S for parameters 84-64-85, the village is now fashionable overseas. But cool to wear with sweatshirts! In a word-I recommend
Amazing thing, it is very soft and high quality both outside and inside! My parameters are 86-68-92 and it's just over siz normal like this, but it looks as it should seem to me) take and you will not regret 100%
The quality is excellent. Almost no smell. Ecoleather is soft. Seams are smooth. Very happy! My parameters: height 168 cm, weight 51 kg, shoulders 37 cm, bust 89, size 42. Listening to the reviews ordered in size-s, the jacket sat as necessary. A little overweight. The sleeves are in place. Looks very stylish!
The jacket is cool! Wide, long somewhere below the navel. The color is very rich)). Came fast, in just 11 days. On his M ordered M, approached almost perfectly, although it was possible to take and S.
The goods arrived quickly within 14 days. Everything corresponds to the photo, the leather itself is very soft very nice) jacket oversized, very liked))