SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
product is strong and very nice but it took over a month to get to Australia
Very good, durable basket! Easy to Assemble, fast delivery by Courier
They're just as advertised. I am very pleased with the acquisition. Fully recommended.
This is a really awesome thing, looks like in the photo! I advise everyone
Just what I was looking for... roomy... I recommend
Thank you, I liked everything) came in 3 weeks, quickly enough. And, the courier brought to the house. Large, roomy, description corresponds)
Exactly like in pictures, excellent relation between price and quality, fasts shipping
All as in the photo, collected easily. The order came quickly.
The goods are excellent. Fast delivery, well packed. The goods as in the description. Looks pretty.
I love it!
The shipping went really fast, it arrive at the beginning of the confirmed time frame. Building it was really easy. L-shaped slips are used to fix the light tubes. They are needed to be pushed into the tubes with little force, when completed simply put it the basket and fix it with Velcro fastener. The material is light but seems strong, the basket is sewn well and does have a tiny little bit of the standard production smell. Leaving it finished overnight should be enough before usage. There are also handles attached to the basket for carrying it, i have no idea yet how much they are capable of but that's a great bonus. The product is a bit smaller than I imagined but I am already really satisfied as it is fitting for me needs.
Super happy with it! Something longer shipping time but produce them very satisfied
Recommended though it took a long time to arrive. It is stable and easy to mount
Simply perfect, it was easy to install, plus the sending was fast. He seems to me to be good in time. Value for money
It is the same, easy to assemble and useful, I arrive before the expected date, I'm very satis date!
Received very quickly. I am delighted very practical to use
I love it! Now let's hope it'll pass the "aging test"... Time will say... Thanks.
Vraiment au top. Facile à monter et très bonne taille, le doublr de mon ancienne panière
c'est parfait, belle couleur et très facile à monter
Very happy easy to assemble a foot in addition to the case or very very well packaged perfect thank you