SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice dress. The sizes correspond to the declared. The color is dark olive saturated. Cotton is double, thick. The seams are neat, closed. Delivered to Khabarovsk for 3 weeks
Ordered a second time and this color is lovely dziekuje for free love material and style dziekuje
the dress very good quality, fast delivery
Beautiful djellaba dress. COLOR compliant. Big size.
very elegant dress, airy and casual. The design is edgy and trendy. The fabric is cotton and linen, soft, thick and warm, very good for summer and fall in ca. This is my third dress I bought from 9 this store. Highly recommended. The delivery is very quick, less than two weeks.
It's perfect and so comfortable! I 'm 152 cm, 50kg for reference
Dress is not gray, rather dark olive. Nevertheless, very beautiful, fabric and quality. Am very satisfied. Very fast delivery, 8 days earlier. Many thanks!
The volume of the chest is 162 cm, the length is 112 cm, the sleeves are 3/4, the cotton is very high quality, double, thick. The seams are neat. The neckline is small, under the neck. Very warm fabric. For winter. Color-dusty beet.
Nice dress, wide, airy, gracious. The design the cut is perfect. Warm, thick cotton material. Simply beautiful. Shrink a bit after one wash but not much. Quick delivery. Very happy with this purchase.
Beautiful dress, fast delivery recommend
As described
This is very nice warm and thick material. Beautiful dark purple/plum color. This dress became shorter after washing on low water temp and low dryer temp. The item took couple weeks to arrive. Not bad. The neckline and sleeves are very nicely sewn, has very good size pockets. I’m 170cm tall and this goes about 15cm below knees. Looks like 100%cotton. I love it. (The color is a bid darker in reality if you compare to the pictures I uploaded)
I already have 4 of these dresses in dark grey which is olive green in daylight. I LOVE the quality , of the linnen is excellent! I wash them very often and the stay beautiful, no ironing necessary!