SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is beautiful and good quality
Charming, top quality arrival fast took מידהm for dog פומריין slightly big but really beautiful
Goood quality. My chihuahua is 1 years and 4 months and a S fits perfectly. Recommends this sure to.
Very nice. Left very long. I love the article it is of very good quality. I recommend
So cute !!! So soft!!! Quality is very good on harness and bag pouch. Leash a little thin however, the dog is tiny. I recommend.
Excellent product! Very soft and tough, I ordered size M for shih tzu and it looked great. I recommend
Well sewn. Quality is good. Size S while slightly larger for a puppy 2 months old in weight of 1,2 kg. But for an adult dog in 3 kg, we will probably be too small. That is, on a dog in 2 kg just
Cool leash with a train! True and with us is too big for now)
Very good product, fits my cat nicelly (i choose the tiniest). The fabric looks good and my cat don't bother having it on him. Delivery was very fast (12 days) I recommend.
It's for an York of 2kikos and 20cm high! It's a little big but it's just like they show it in the pictures. I'll adjust it my way.
I love this product it so gorgeous, right now my puppy is to small for it but she’ll grow into it sooner or later. The price is amazing for what you get. so what are you waiting for?
Quality, soft, beautiful vest. Accessories, handbag and leash stylish emphasize the waistcoat. Locks are all good, similar to metal, there is an adjustment to increase or reduce the size. The truth is a little heavy for Toya.
Suspenders beautiful! Identical as with photos;) All very neatly made, and lanyard surprisingly long! Wholeheartedly recommend, there will be regret buying :)
Good, soft, no unpleasant smell harness. There is adjustment, delivered quickly, for such a price I recommend definitely!
It took 2,5 weeks to Poland. It’s beautiful but unfortunatelly S is too big for my chihuahua (1,2kg) but I found a solution- another way to zip it. I put a picture of it, maybe it will help other buyers in this case. Generalny, it’s same as a picture.
Item as described but took long to arrive to Canada
Perfect. Great thing. Beautiful quality. Delivery very fast had Israel in 9 days. Thank you very much.
Beautiful strap, very good material, can be adjusted, fast shipping, I recommend it.!
מהממם for Bitch me drop big but already summer so will her good for winter :)