SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The first time I ordered my daughter, I really liked them, and I ordered myself the same. Very comfortable, quality
On weight 53,5 and height 165 is excellent even free s. More definitely do not need not listen to anyone take in size, quality at altitude
Jeans correspond to the description. On my parameters ob-94, ot-72, took the size M, everything came up, A little space free in the waist is (eat), but it's not critical if you take less size, then everything would be passed and it would not be beautiful, and so everything is super!!!
Really good jeans!! I will order one another soon!
Great! Fits well and is comfortable
Great All! ;! And fast!! I will order more. Quality at altitude, very good stretch
My height is 157, weight is 44 kg, jeans are thin for the summer, the quality is good.
Landing is not as high as shown, but still the norm. I am satisfied with the product, thank you)
Satisfied with the purchase, jeans as in the photo, in size suited, the quality is worthy.
Jeans are cool!!! Took S on the parameters from 65 to 90 growth 165 perfectly approached!!!!!
Jeans Super! S for 57 kg 165 cm is tight, but if you can not breathe 8 hours, then in a week will stretch and will be normal. But I still recommend M, if your parameters are 75-95 (waist-hips). There's lightning! It's been a month.
The product corresponds to the description. The quality of jeans is good. Took the size of M. Height 178, weight 60. The village is excellent. But the delivery took 4 months.
It looks like the picture!
I liked it very much. On the Size M perfectly fit. Stretch, material stretch. On the height of 164 cm-to the ankle