SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
coats exactly as described and fit my greyhounds perfectly.
Perfect fit for our spanisch Galgo. Nice quality too!!! Back messures 70 cm and 4XL is the perfect fit. Thanks very much!!!
Very warm and good quality. Super fast shipping.
It's waterproof, though it looks a little thin. Cover him whole and open him up.
Like the description and photos of the publication, super warm and comfortable, my little girl is thrilled with him. Fast and hassle-free shipping
Not a bad jacket, but I would not say that it is very warm. To the touch is pleasant, on the one-year-old weimaranera is too long and wide, suitable for growth. Came in 15 days at the point of issue.
Perfect, as in the photo and exact measurement good material and warm for winter. I also arrive a few days early.
It's just like the photo very warm and it looks perfect.
Super warm and send fast
Same as in the photo. Perfect, for my dog coji size 4xl
Fast shipping. Everything matches. Very dovolny. On a slender bitch, the Borza is a bit too big at the waist but smaller than the chest would be tight. Thank you for such a price is great
Super very good quality shipping very fast
Delivery to Spain very fast, in a week there is a holiday in between. The product is the same EU in the picture and my dog looks great. Very warm.
Very fast delivery. The size approached perfectly (Dalmatian, 1 year 3 months), a little freely, but this is what, what you need for a young dog. Thank you!
Very satisfied, it is very chubby and soft inside, if it looks like it's warm enough and looks like it's very comfortable, much better quality than I expected, it's just like the pictures, I 'd buy it again. I ship pretty fast.
Waterproof and lined inside of little blur, very warm. It binds to the chest, so it is adjustable and you can adjust it as you like in tight.
Very nice coat. Nice materials and very cozy! super fast arrival (like a week)