SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast Delivery (about 10-12 days), well packed, in kind of decent quality. Im happy
Cool shoes are soft. I recommend
Got Shoes, really liked, very good and quality goods, perfectly sewn, beautifully looked at the foot, delivered and sent very quickly, I recommend))
Took York (4 kg) 1-all came super
Slippers are just super, size 2 on Shi-tsu perfectly sat, the dog is quickly used, came in 14 days
Perfectly Fit on York 2.5 kg recommend.
Boots took for чихуахуа 4 years size 2. fully corresponds to the description. A little slippery dog in them, but in principle runs easily. Thank you
Boots are super, the quality is excellent! Neatly sewn, size approached, for York 2,5 kg took the 2nd number, true, the dog was not photographed))) his first shoes, still not used) fast delivery by new mail.
Very cool sneakers, did not regret what I ordered. The dog was used to them in 30 minutes For dogs active most that, rekamenduyu. In Rostov-on-Don came in 14 days
Super shoes! Quality at altitude! York was perfect.
Ordered on York 2 kg, size 1 approached perfectly, very quickly sent, very fast delivery, quality is super. We will still order other colors.
Great shoes for a dog. Everything is qualitatively done. They look very cute. They dress comfortably and do not fall off. I recommend to buy.
They're pretty good. Luckily I asked for 2 different sizes when I didn't know the real size. Now she doesn't have a spit about not getting out because she gets wet. Happy with the purchase until you get used to walking clumsy Super fast shipping
Good shoes, size 2 on York 3,5 kg. Foot 3,5 cm.
Boots are good, ordered together with a jacket, delivery is almost a month. Everything is very high quality and in size.
Boots are very cool, sewn well, but we turned out to be small, we will order more but for a larger size. It is better to take on the size of more of your dog's paw, you will anyway be able to pull them with Velcro
Boots came in less than a month! To New Mail!!! The size corresponds to the size table!!! Recommend!!!
The product corresponds to the description. arrived in Volgograd in a month. The size grid corresponds. the quality satisfied.
Cool boots, on that Terrier Mini just right, really liked, warm and cool. And went to self-isolation very quickly, happy).