SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material is quite high quality, the stitching is good, all as in the description. The laptop 15.6 got in, but the old iPad 4 in the case with a stretch. Took 2 on sale, very satisfied
Very nice and arrived very fast asked for 23/11 and received 26/11. It has many compartments and is very spacious.
Shipping and delivery is very fast, the goods are packed in simple package delivered by courier. Laptop 15.6 fit with comfort (see. Photo). I hope it will last a long time. Backpack Super! Shop and product advise! Thank you.
Description matches the product 100%. Backpack is really water resistant didn't check how much but it will sustain light rain for sure. Quality of material is also good and great if you consider the price of it. Would recommend to everyone.
Exact description, fits very well. Good quality and well finished. Everything is perfect. I recommend.
Came in Moscow for 4 days
Exactly as the description Super fast delivery offer lock super comfortable, very comfortable, the inner sponge to put the equipment Electronic
Super fast, 5 days to arrive. Excellent quality. Very happy.
Product as described, I'm delighted to see it. Good quality and. Fast shipping. I feel like opening it tomorrow. 10/10 I highly recommend
All right, order a Monday and arrive on Thursday.
Amazing. The best backpack you can buy. Not only is the price ridiculously accessible, but the safety it offers, with the details it counts and the comfort it has makes it amazing. It comes in a bag, which also has the lock (doesn't seem good at all. Definti goes mind there are better locks, but this one goes well and it is appreciated that they give it to you). In addition, includes already connected two cables so you can charge your mobile and listen to music with headphones all without need of having the power bank removed or mobile in your pocket. The interior is excellent. Very well protected, with a discreet and good design and with many pockets that make the task of organizing and saving your things are much simpler and more comfortable. As for the size of it, I find it very suitable. It's not too big, and your things fit perfectly for day to day. I especially want to highlight comfort. Still full, the backpack weighs nothing. Thanks for sending the package fast (2 days)!
Tiene tantos detalles que necesito compartir más fotos. Así que publicaré en mi muro, más fotografías e información de este gran descubrimiento. Puede parecer una mochila normal, pero es una mochila perfecta antirrobo, con acabado de calidad, con muchos bolsillos y 20litros de capacidad. Tiene un gancho para colgar botella o tu paraguas o incluso una malla para guardarlo mientras con el gancho sujetas una botella. Viene con un candado. No es tan necesario porque al tener las cremalleras por dentro, es muy difícil que te roben. Aunque atrapa el polvo fácilmente, también se limpia muy fácilmente.
thanks !
Entrega rapida, articulo de gran calidad y descripción exacta, la voy a recomendar
bigger than I thought which is not bad. looks super capacious. on a darker side, lighter tone is more likely to get dirty in time. anywho, wife is happy. me too.
I took for 2200 rubles, you can grab the price and below. 6 days to Belgorod region from Russia from Moscow IML express courier to door, Pts convenient. Came not crumpled in branded outer packing, in half did not fold, air cushion inside was not. The first impression is very positive, quality materials, and a backpack in general for its price category is cool made, sewed smoothly/firmly, threads do not stick out, the seams are neat. The design was my key choice, the absence of external pockets for a city backpack, I think it is necessary. Thought out of course well, on the strap on the right there is a compartment for cards (for the payment of travel, for example), on the left for glasses or pen. Zippers all over the backpack are quality. Inside the fabric is not a laptop, all with a logo TGN. Now on internal development. The main department is one, quite roomy. On the front part there are three pockets, one of which (the most upper) is fastened. On the sides there is a pocket, for example, for a bottle of water.
Excellent, the best backpack I 've ever had. Only two days from Spain
Really GREAT looking,and durable materials made . Delivery 10 days to Serbia and my doorsteps by DHL HIGLY RECOMENDED,THANK YOU VERY MUCH
Got the item after 4 months due to the pandemic situation. But worth it. Just love the bag!
That's not just a good deal, that's a true bargain! Really glad to be a proud owner
Fast and free shipping. Thank you very much!
Arrived in less than 20 days and great quality!!!
Very beautiful! Arrived well packed and protected. Thanks!
This purchase was more than successdul. Really satisfied with the
Comfortable and excellent design