SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect size, 104 ,80, 100 take 2xl, thanks for the bracelet
Set chic! My wife pounded with happiness. Quality for 5 +. Strings do not stick out, seams are in place. Delivery 2 weeks to Peter. At 48 size 80d-2xl.
I took a gift for my wife, with the size I liked.
came faster then previously ordered pink set, great as before, 60 kg 173 cm
As in the photo, and the color and lace correspond. The only pants a little suzhanna to the bottom and short to me given my not high height 165 I did not quite understand them style, but in general is happy with the purchase
Pajamas are just super! The quality is very nice. I wear the size S(34-36), but according to the reviews I read that it is better to take L, generally did not lose, the village is perfect
Set perfect, well-made and beautifully finished! Arrived late about 10 days, but the delay is absolutely justifiable due covid19. Really very satisfied!
I'm delighted, the fabric is super soft and fresh. Thank you
Just unreal quality! Perfect! Take boldly, in different colors, and be at home the most beautiful and desired
Fully corresponds to the picture and description. Seams are all neat, sewn, too, everything is smooth. At 44-46 the size of XL is free, nothing does not fly anywhere, it sits well.
A good home suit, 5 items, May 27 ordered, June 7 came.
Very very pretty, I am downright satisfied with my purchase at 100/100 I recommend you to order without hesitation thank you
I got a size L absolutely perfect! I am normally a size small AUS size 8. My height is 159cm and I weigh around 53kgs. Highly recommend this purchase it's super cute. Also came very quickly.