SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Identical, I loved thank you I recommend
I'm a size L in Chile and I ordered a XXI. I looked great! Very nice and elegant.
Very good. Good quality. Very nice to wear. I took XXL while I do L. It is perfect at the length of legs and arms a little bigger but comfortable for the night. I recommend it. In addition delivered very quickly
Good pajamas, made qualitatively, in the size of M village not bad, but pants on the hips 104 it is better to take L. I ordered 11.11, came in days 10 to Mo.
Thank you, pajamas are cool, came in 2 weeks. Pretty nice. I think sleeping in it is also convenient. I ordered L, for height 165 and sleeves with pants a little short.
Super pajamas!!! It is strong, beautiful, comfortable and quality! At its size 46-48 and height 172 cm, took XXL-very freely! It would be possible to size smaller, but then there would be shorter pants. So, everything is fine, I really like it!!! Definitely recommend!!! Sent very quickly, less than 2 weeks to St. Petersburg! And this while ordering 11.11! Thank you!!!
Very fast! Finite but well finished
Super
Very nice fabric, good suit. The length of the trousers and sleeves under my height is 159 cm ideal! Color. As in the picture, my photo does not convey a completely shade
Pajamas are just class! Who wears 42-44 order L! Free and very pleasant fabric slightly cools;)
Really super quality beautiful satin
Material and print high. My parameters O. G. 88, O. T. 63, O. B. 93, height 170. Ordered XL, wanted loose long pants. At 170 cm pants are short, ankle. Shirt over over over size. As a suit for the house is not bad
I liked it! Size XXL for height 164, 46R, the material is pleasant, sewing neat. Thank you!
Bought size XXL and fit just right. Have 1,65 and 73 kg. material quality
Taken in size M while I do an XS/S usually and it is beautiful!!!! The material is beautiful, the size and the rendering too, too happy thank you
Excellente qualité. Merci
Pajamas and wonderful fabric satin pants was a bit short but still enjoyed ....
Perfect. The quality is incredible, very soft fabric, I washed it in the machine on a cold setting, no shrinking, and the fabric doesn't crease whatsoever. I highly recommend.
Pajamas are made of quality material, very beautiful bright pattern, on the parameters 90-70-96 ordered L and did not lose! But! On height 167 cm short pants and sleeves!!! It looks like a shot, so I will return! I think pajamas are suitable for those below 165 cm