SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I went a little long. Quality is good, sewing neat.
The blouse is very pleasant to the body, my parameters are 90-67-94, height 168
A good sweater, soft, pleasant to the body, the sleeves along the length are excellent. The color is darker, but it does not spoil. Thank you)
Super very soft it is small so only for size s and m that is suitable
Pleasant, thin, in size butt, even short and in length and sleeves, the color is sand, as in the photo, the track was tracked. My parameters are 170 cm, og93 ot69
Very nice material, soft to touch. Fits nicely. Sleaves are a bit short.
The jacket is very soft, slightly shines through. let's see what will happen after washing.
The blouse is beautiful, nice fabric, the seams are even. No defects On the parameters og85 ot65 sat well. Came in 25 days
It came in three weeks. The quality of the fabric is excellent! Some where the threads stick out, but not critical, everything is fixed. Only top three buttons can be unfastened only. The quality is the bomb! I will order in other colors.
I really like it size very well and especially very comfortable I recommend. The parcel arrives in 8 days
Delivery to the Saratov region was 24 days. Very soft and pleasant to the body sweater. The color took a burgundy, saturated dark burgundy. In the photo, scarlet turned out, but it is Burgundy. The maximum size is 46. In my 44 came up perfectly, fits, but not in tension. On my height 158 cm. Sleeves are not long, but not short. Girls High most likely sleeves will be short.
Nice blouse! came very quickly, for 2 weeks) rocking normal, the fabric is pleasant to the body) buttons do not unbutton, this is just imitation) on my size M sat well
Quality is good) very beautiful, came in 3 weeks. On height 165 and weight 65 kg, in obtyag. And short, as for me)
It came in 3 weeks. As in the reviews and wrote everything so is: very pleasant to the body, the sleeve is short and the blouse itself is short. Only under something to wear, one size and it is up to 44 maximum. I have 42. After washing, I'm afraid I did not sit down. And so very interesting model, buttons are all in place. No thread. The label was put in the package, does not sew to the blouse.
Delivery about three weeks, quality norms, but wash better on delicate washing at 30 degrees, seams are all even without sticking threads, in general, I recommend
Good turtleneck. I ordered 26.08 For The Mail came 11.09. I recommend.
Cool soft blouse, I do not want to shoot it. Made qualitatively, buttons are very decorated. It's only been a week.