SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is good. HB. On height 175 and size 44 with a large margin took on a growing tummy. It was possible and smaller size) with the store did not communicate.
Delivered in 20 days. At 48 - 50 came the size of L and a little freely. Tried to steam did not work, it's better to iron. Thank you!
Nice dress. Corresponds to the description. The color is bright. on the chest 95 directly fit.
. The color is still not quite blue, some with an impurity of purple, will go, came quickly
Nice dress. Although on og 90 it was possible and smaller size to take. 100% cotton, color bright, embroidery quality.
Nice dress! According to the reviews I ordered s. My parameters: OG 86, OT 76. Who has a wide back, take m-ku. When I take off the fee, I want it to be a little wider. And so everything is fine, thank you to the store!
The dress is cool, it fit only in size, it will be afraid of great, but it turned out at the time. OG 93 under the chest 75, OT 72, OB 95. Size L, smaller would be small in the chest, wear better as it is without a belt. It came for a month, looks stylish, embroidery quality, I recommend the product and the store!!!
I did not know what size it was better to take. I thought that M was very wide, but on og 96 it was quite good village. No more, no less. The quality is good, sewn neatly, the length is not big, and not small.
The quality is good, the size M is similar to 3 XL. So boldly, not small))
Good summer dress. The material is not super dense. The seams are neat. At 48 the size took L. Sits well
The dress is excellent!!! I'm very happy! Quality. Cotton. The color is very nice beige, very similar as in the photo. The lines are even, the threads do not stick out, the embroidery is beautiful, the buttons are all in place, light mother of pearl. On my height 167 cm length on the bottom of the calf muscle, on the size of Xs-s (40-44) is straight perfect!
I ordered two dresses. One is red, the second is milk color. Red took M-ku. The village is great, and milk took L-ku. Also good. My height is 174 cm. Length for the knee. I wear 48 Russian size. Fabric cotton, does not shine, pleasant to the body. Immediately to the dress ordered a knitted collar. Approached the tone in tone and made the dress more spectacular. The order is satisfied. Thank you to the store for the quality goods!
It was not fast, but it came to Ng. The style is cool, I plan to wear a house, sewn neatly, the size is not to determine)) probably on the Russian 46-50 there will be norms. The color is beautiful.
Fabric Good price corresponds to its height 167 weight 57 took S in the shoulders and at the waist freely. In the photo with my podyubnik. Came in a month
Very good dress came: qualitatively sewn, the color is pleasant, the material does not shine through, dense, oversize. At its size m, height 165, pregnancy 8 months, ordered the size S, did not lose like. Rukova straight back to back, the strip was carried well. I recommend u to buy. The goods came in 2 weeks in Ufa.