SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Schnazoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://schnazoo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Warm and soft! Color as in the picture, very high quality. Very quickly came, 20 days before Bryansk. Thank you so much!
perfect! so cute! I warn you! if you wash it and dry it in a machine it will shrink :v So air dry! :) Im a large and this fits perfect!!
Quality is on the level, for such money is just perfect everything. In Kirov it came in 8 days!!!
Absolutely love it! I’m 5”3 and the cardigan is a good length on me, slightly baggy oversized on me really soft . Love the colours and pattern. 2 weeks to arrive to U.K. would recommend!
It came very quickly. Everything is good, quality. The blouse stretches. On the height of 174 sleeves are not small
the material is thick and sweet. it doesn’t look cheap I LOVE IT (stan nct btw)
Material muy suave y delgado, el tamaño es adecuado, los colores son preciosos !
I have been wearing this everyday since it arrived, it is so soft and comfy, exactly as shown on the pictures, 10/10 I am going to order all the colors
ISTG so aaamazing!!! I've never gotten good clothing from ali but this slaps. it's so soft and comfy. Really great fabric, no itch and no problems. Really recommend cause it's worth the money. The only problem was that it took 3/4 months to come but honestly worth it one of the best things I've gotten!
i 100% recommend such great material. perfect grandma sweater. not cheap fabric at all. cutest little smily faces. fabric looks itchy but it’s so comfy. took lil less than 30 days (cali)
it looks like the picture, more cropped than I expected it to be and it's more pastel green than the picture. it has one loose thread and it came 2 days earlier than the expected due date.
very good quality cardigan ... cute and great worn with high waist jeans
It’s very cute it fits me well I just don’t like the side view but that’s cause my bust is a c36 so it looks a bit weird from the side for me, but nonetheless very cute definitely recommend for winter it’s very cozy & warm
I really enjoy this sweater mostly because the vibrant blue is incomparable to the others colors and I will definitely buy another one in the future. The material is really soft and in case anyone was wondering I’m 5’3 and I’m happy I made this purchase that matches my style of wear.
The jacket is super cute but a small thread exceeds, I will cut it
Sweater is good, I really like it, the truth at the height of 175 sleeves are slightly short
Nice stuff. I completely like it) carried a few days. On a summer evening is quite warm. In 20 days came.
sooo cute!!!!! it’s such good quality!! being a chubby girl i was scared it would be too small on me but it’s perfect!! i can even button it up despite having a large chest. it’s very stretchy yet a thick and quality material. it’s supppperrrr soft. it came about a month after i ordered and i’m super happy with it!! my only problem is that the holes to put the buttons through are slightly small and it’s a little hard to push the buttons in and out through but it’s not much of a problem!!